Çakıroğlu, K. I. And Çengel, Ö. Customer Experience Management in Omnichannel Retailing . 2020. In Managing Customer Experience in an Omnichannel World , Emerald Ink Publishing, Bradford, 97-113.

Çakıroğlu, K. I., & Çengel, Ö., (2020). Customer Experience Management in Omnichannel Retailing . Managing Customer Experience in an Omnichannel World (pp.97-113), Bradford: Emerald Ink Publishing.

Çakıroğlu, KAMER, And Özgür Çengel. "Customer Experience Management in Omnichannel Retailing ." In Managing Customer Experience in an Omnichannel World , 97-113. Bradford: Emerald Ink Publishing, 2020

Çakıroğlu, KAMER I. And Çengel, Özgür. "Customer Experience Management in Omnichannel Retailing ." Managing Customer Experience in an Omnichannel World , Emerald Ink Publishing, 2020, pp.97-113.

Çakıroğlu, K. I. And Çengel, Ö. (2020) "Customer Experience Management in Omnichannel Retailing ", Managing Customer Experience in an Omnichannel World . Bradford: Emerald Ink Publishing.

@bookchapter{bookchapter, author ={KAMER ILGIN ÇAKIROĞLU And author ={Özgür Çengel}, chaptertitle={Customer Experience Management in Omnichannel Retailing }, booktitle={ Managing Customer Experience in an Omnichannel World}, publisher={Emerald Ink Publishing}, city={Bradford},year={2020} }