Evaluating the comparative efficiency of the postal services in OECD countries using context-dependent and measure-specific data envelopment analysis

Cakir S., PERÇİN S., Min H.

BENCHMARKING-AN INTERNATIONAL JOURNAL, vol.22, no.5, pp.839-856, 2015 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 22 Issue: 5
  • Publication Date: 2015
  • Doi Number: 10.1108/bij-10-2013-0098
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.839-856
  • Keywords: Performance measurement, Data envelopment analysis, DEA, TELECOMMUNICATIONS, PRODUCTIVITY, COMPANIES, OPERATORS
  • Recep Tayyip Erdoğan University Affiliated: Yes


Purpose - In an effort to help policy makers develop competitive postal service strategies, the purpose of this paper is to evaluate the comparative operating efficiencies of postal services across the Organization for Economic Cooperation and Development (OECD) nations and then identify room for service improvement.