Evaluating the comparative efficiency of the postal services in OECD countries using context-dependent and measure-specific data envelopment analysis

Cakir S., PERÇİN S., Min H.

BENCHMARKING-AN INTERNATIONAL JOURNAL, vol.22, no.5, pp.839-856, 2015 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 22 Issue: 5
  • Publication Date: 2015
  • Doi Number: 10.1108/bij-10-2013-0098
  • Journal Name: BENCHMARKING-AN INTERNATIONAL JOURNAL
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.839-856
  • Keywords: Performance measurement, Data envelopment analysis, DEA, TELECOMMUNICATIONS, PRODUCTIVITY, COMPANIES, OPERATORS
  • Recep Tayyip Erdoğan University Affiliated: Yes

Abstract

Purpose - In an effort to help policy makers develop competitive postal service strategies, the purpose of this paper is to evaluate the comparative operating efficiencies of postal services across the Organization for Economic Cooperation and Development (OECD) nations and then identify room for service improvement.