Akademik Veri Yönetim Sistemi
ERCİYES AKADEMİ, cilt.37, sa.1, ss.384-404, 2023 (Hakemli Dergi)
Abstract
Compulsory citizenship behavior is the extra workload that the employee is exposed to outside of the job
description. The job performance of the employee is effected by the physical and psychological weight of the
workload. However, self-confidence and motivation provided by psychological comfort can regulate the effect
of compulsory citizenship behavior on job performance. The aim of this research is to examine the moderator
role of psychological comfort in the effect of compulsory citizenship behavior on job performance. The research
sample consists of 203 people working in the field of service in the private sector. Convenience sampling method
was used in the research, SPSS.23 statistical program and multiple regression technique were used. In the
research, demographic questions, compulsory citizenship behavior, psychological comfort and job performance
scales were used. According to the results of the research, compulsory citizenship behavior effected job
performance negatively and significantly. According to another result of the research, the moderator role of
psychological comfort in the effect of compulsory citizenship behavior on job performance has been determined.
The results of the research show that the negative effects of increasing workloads and work stress on work
performance in today's business conditions can be regulated by factors such as psychological trust, support and
sharing of ideas. In this context, it is hoped that the results of the research will contribute to HR experts, managers
and employees in terms of employee productivity.
Keywords: Compulsory citizenship behavior, Job performance, Psychological comfort.